CUSTOMER INFORMATION
Terms & conditions
These terms apply to use of the ZANÉ PROFESSIONAL website and orders placed through this store in South Africa.
Contact & store details
ZANÉ PROFESSIONAL
Contact the ZANÉ team01 / Shopping information
Read the description, selected variant, size, price and product instructions before ordering. Screen colours vary by display and lighting. Use products only for their stated purpose and follow the supplied instructions.
02 / Prices & availability
Prices are in South African rand. The checkout summary sets out the products, discounts, delivery charge, any applicable tax information and total payable. Stock and prices are checked when an order is placed. An item in your bag is not a completed purchase.
03 / Orders & payment
Review your details before submitting an order. An order reference records receipt of the order; a payment confirmation records successful payment. A failed or cancelled payment does not constitute payment. If an order cannot be fulfilled, we contact you and arrange the appropriate resolution, including a refund where payment has been taken.
04 / Delivery, cancellation & returns
Our Shipping & Delivery and Returns & Refunds policies explain the process. Contact us promptly about order changes or cancellation. Dispatch progress may affect whether a change can be made, without limiting any cancellation or return right provided by law.
05 / Accounts & acceptable use
Keep your account access and private order links secure. Provide accurate contact and delivery details. Do not attempt unauthorised access, misuse the service or interfere with other customers’ information.
06 / Customer rights & support
South African law applies. These terms do not exclude or reduce rights that cannot lawfully be excluded under consumer or electronic-commerce law. Use our contact form for questions or complaints and include the relevant order number.