CUSTOMER INFORMATION
Privacy policy
This notice explains how ZANÉ PROFESSIONAL handles personal information collected through this store.
Contact & store details
ZANÉ PROFESSIONAL
Contact the ZANÉ team01 / Information we collect
Information you provide can include your name, email, telephone number, account details, delivery and billing addresses, order history, support messages, professional application and communication preferences. Security and service records may include request and device information.
02 / Why we use it
We use information to operate accounts, process and fulfil orders, provide support, review professional applications, protect the service and meet legal obligations. Information requested by a form is used for its stated purpose. Optional marketing choices are separate from placing an order.
03 / Service providers
Information required to carry out a service may be processed by the providers supporting payments, delivery, hosting and communications. Payment details entered on a payment provider’s service are handled under that provider’s notice. Do not send card details or passwords through our contact form.
04 / Security & retention
Access to customer and order records is restricted to authorised use. We retain information for its service purpose, legal record-keeping and the resolution of disputes, rather than indefinitely for unrelated purposes. A deletion request may be subject to records we must lawfully retain.
05 / Your choices & rights
You can request access to or correction of your personal information, ask for deletion where applicable, object to processing or withdraw optional consent. Use the contact form and identify your request. We may ask for information needed to verify your identity. You may also raise a privacy complaint with South Africa’s Information Regulator.