SUPPORT / FAQ
Answers, clearly.
What to know about shopping with ZANÉ PROFESSIONAL.
How do I place an order?
Choose a product and variant, select your quantity and add it to your bag. Review your bag, then enter your details at checkout. Available delivery and payment options appear before payment.
Which currency do you use?
All store prices are in South African rand (ZAR), shown with R. Your order summary shows the total before payment.
How do I choose a shade?
Compare colour family, undertone and finish in the shop and Shade Studio. Screen settings, photography and lighting can affect the colour you see.
Where can I find product instructions?
Read the product information and the label or manual supplied with your product. Contact us if you need help choosing a product or understanding its instructions.
What is ZANÉ Pro?
ZANÉ Pro is for working nail artists, salons and beauty businesses. Apply through the professional application form and check your account for your application status.
How do I get help with an order?
Use our contact form and include your order number. Order Help explains payment, delivery, tracking, cancellation and returns.