CUSTOMER INFORMATION
Returns & refunds
Contact us with your order number and the item concerned so we can help with a return, cancellation or refund.
01 / Requesting a return
Use the contact form to describe the issue and the outcome you are requesting. We provide return instructions for your order. Please contact us before sending a parcel so it reaches the correct destination.
02 / Online cancellation rights
Where the Electronic Communications and Transactions Act cooling-off right applies, you may cancel without a reason within seven days after receiving goods. Statutory exclusions apply. Only the direct return cost may be charged under that right, and payments must be refunded within 30 days of cancellation.
03 / Incorrect, damaged or defective goods
Tell us about an incorrect or damaged delivery promptly. Where the Consumer Protection Act applies, goods that fail its quality standards may be returned within six months of delivery, at the supplier’s risk and expense, for your choice of repair, replacement or refund. Other applicable statutory rights remain unaffected.
04 / Product condition
Keep the item, packaging and proof of purchase while we arrange the next step. Tell us if the product has been opened or used. Condition and the nature of the goods can affect a change-of-mind return; they do not remove remedies for a legally qualifying defect.
05 / Refund progress
We confirm the outcome of your request and record refund progress against your order. Payment-provider processing times may affect when money appears in your account. Contact us with your order number if you need help following up.